Then, open your label design again and try printing it once more. If this setting was already correct, and you are using a compatible ribbon, then click the Calibrate button to have Toro feed some of the label stock through and re-adjust its internal sensors. Check out our video library! Live Chat M-F 5: Cleaning the DuraLabel

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Save your label design and close the design program. The ribbon may not be feeding onto its take-up roll correctly, or the printer may simply be following incorrect instructions. The printing ribbon may have unwound slightly in transit, allowing it to catch in the system during loading.

Graphic Products is based in the United States, so our systems use US Customary measurements by default — however, it is easy to change the defaults measurements to Metric.

The most common cause for this is a simple mechanical issue, which can be fixed in a matter of seconds.

Other programs will still work, but only DuraSuite can properly take advantage of Extended Mode printing. If the printer still does not respond, then continue to the next step. The next option, Occurrenceshould be set to After Every Page. Both software packages are pre-installed to keep your facility safe, efficient, and compliant. After restarting, try printing your label once more.

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DuraLabel PRO Information | Graphic Products

Usually, this is because the print head mechanism is not latched down all the way. Then, try printing again. We just need to roll the ribbon into a fresh, unwrinkled area. Also clean the green guides in the lower part of the printer, where your label stock is fed through.

Remove any other rolls of label stock from the area of the printer, and click the Clear Error button to clear the error message and retry the print job. That tells us which version of the printer you have.

DuraLabel PRO Series

It should unroll grqphic feed beneath the white roller, and slide smoothly between the green guides as they hold it centered. The light will change to solid green. Graphic Products DuraLabel Pro Check the Ribbon Loading Open the Toro’s lid and raise the print head mechanism, as if you were going to change all the supplies. Open the printer and raise the print head mechanism, as if you were going to change all the supplies.

If not, then continue to the next step. If the spindles were faced the wrong way, correct them, close the grraphic, power it on, and try printing your label again. Cleaning the DuraLabel Toro. I would like to receive emails proucts keep me safe! If you encounter the same error again, please contact our support team for help. Call Us Toll Free from the U.


The printer is probably still showing an error from a previous printing attempt.

If you see more than one entry for the same printer, or if you do not see any entry at all for the Lobo, grapgic, and contact our support team for help. If that option is checked, click on it to remove the checkmark.

Please contact your account manager to make sure that you are getting the right supplies. Petroleum-Resistant ribbon has part numbers ending in 20; Premium ribbon has part numbers ending in If you are still unable to print after restarting your computer, please contact our support team for help.

You will see a message in red noting that this is for DuraSuite only.